The Strengths Engagement Track (SET) Survey
Q: What is SET?
A: The Strengths Engagement Track (or SET) is a 16 question survey that has been designed to determine the extent to which your strengths are engaged at work right now.
Q: How do I take SET?
A:You will find an ID code on the inside jacket of “Go Put Your Strengths to Work” Log onto SimplyStrengths.com, register, enter the code and answer the questions. You will immediately see your individual results. SET codes are only available to people who have purchased the book.

Q: How can I purchase a book?

A:To buy a book please click here or e-mail customer service so we can send you an order form to fill out and fax back to us.


Q: What should I do if my ID Code doesn’t work?

A: If the ID code you are typing into the log-in field is not working, it may be because you are typing your ID incorrectly. Often people enter their code incorrectly. Letters and numbers such as 0 and O, l and 1, G and 6 are quite similar and can be confusing. Verify your ID by checking it against your book label, and carefully re-enter it into the log-in field, being sure you don't enter any extra spaces. There should be no spaces at the beginning of your ID, at the end, nor anywhere in the middle.

Q: I am having problems accessing or logging on to the website…what do I do?
A:
  1. It could be a bad connection and if so try refreshing the page several times. Try refreshing the page several times or even turning your computer off and on (once), thus restarting it and going back to SimplyStrengths.com
  2. It could also be a firewall / spam issue and if so you would need to contact your computer technician. Some workplaces limit the access of certain websites.
  3. Your computer might not be set to accept cookies. To enable your computer to accept cookies follow the following steps:

Internet Explorer 6.0 and 7.0: Go to the "Tools" menu in Internet Explorer> click "Internet Options." Then, on the "Privacy" tab, select "override.." and select accept first and third party cookies." Click OK. Lastly, kill all browser windows open, then open a new one and attempt to hit site.
Netscape (later versions): Go to the "Tools" menu in Netscape> click on "Options"> click on "Site Controls." Make sure "Allow Cookies" is selected. Click OK. Lastly, kill all browser windows open, then open a new one and attempt to hit site.
FireFox (later versions): Go to the "Tools" menu in FireFox> click on "Options" > click on "Privacy." Click the "Cookies" tab. Make sure "Allow sites to set cookies" is selected. Click OK. Lastly, kill all browser windows open, then open a new one and attempt to hit site.
AOL Browser (later versions): 1. Click on the Settings,Preferences.

  1. Click Internet from By Category section.
  2. Click the Privacy tab.
  3. Default setting is medium. Move the slider to determine which setting

If the problem persists, please contact: Customer Service

Q: What can I do if my SET code has already been used or I have problems logging-in?

A: Please note that if you have purchased the book from a used book store or borrowed it from a library (or friend, relative, etc.) the code has most likely already been used and the only way to take the SET Assessment is by purchasing the book separately. If you have purchased the book and have problems with the code please ensure you are inputting the code correctly.

If you have already registered on StrengthsResearch.com as a user and want to logging again please click here and have your e-mail (username) and password ready.

If you have forgotten your password or your password is not working properly please click here.
To purchase the book that will issue you a code for the SET Assessment please click here.

If you have never entered your SET code / registered as a new user on StrengthsResearch.com , please click here.

Q: What can I do if I cannot access SimplyStrengths.com?

A:

  • Verify network and computer are not blocking access to website (i.e. Firewall and Spyware settings may be set to block access to site; see if user can temporarily disable them and create site as a "Trusted Site")
  • Verify internet browser is going out to the server hosting the application/assessment by clearing cache (internet browser instructions below)

Internet Explorer 7.0: Go to the "Tools" menu in Internet Explorer> click "Internet Options." Then, on the "General" tab, under "Browsing History," click "Settings...” Make sure that "Every visit to the page" is selected for "Check for newer versions of stored pages." click OK. Also have user delete Temporary Internet files. Lastly, kill all browser windows open, then open a new one and attempt to hit site.
Internet Explorer 6.0: Go to the "Tools" menu in Internet Explorer> click "Internet Options." Then, on the "General" tab, under "Temporary Internet Files," click "Settings...” Make sure that "Every visit to the page" is selected for "Check for newer versions of stored pages." click OK. Also have user delete Temporary Internet files. Lastly, kill all browser windows open, then open a new one and attempt to hit site. Netscape (later versions): Go to the "Tools" menu in Netscape> click on "Options"> click on "Privacy." Then, click on "Cache". Make sure "clear cache on browser exit" is selected. User may choose to "Clear My Tracks on Exit." This will clear all browsing information when user closes browser. This is at top of "Privacy". Lastly, kill all browser windows open, then open a new one and attempt to hit site.
FireFox (later versions): Go to the "Tools" menu in FireFox> click on "Options" > click on "Privacy." Click the "Settings.." button at the bottom that reads: "The clear private data tool can be used to erase your private data using a keyboard shortcut or when FireFox closes. Make sure "cache" is selected. Click "OK". Lastly, kill all browser windows open, then open a new one and attempt to hit site.
AOL Browser (later versions): To turn off TopSpeed:

  • Click Settings on the AOL Toolbar.
  • Click Internet (Web) Options on the Essentials tab.

•Then clear the TopSpeed check box.
To clear the AOL browser cache:

  • Click on either the AOL icon or the Dialer icon on the right of the system tray.
  • Click System Information.
  • Click the Utilities tab.
  • Click Clear Browser Cache.

Lastly, kill all browser windows open, then open a new one and attempt to hit site.

3. Try another computer at a different location (i.e. friend, family member or library)

Q: Can additional SET codes be purchased?

A: SET ID codes are available only through the purchase of selected “Go Put Your Strengths To Work” book publications. The purchase of any one of those publications entitles the buyer to only the single ID code accompanying the publication. No additional ID codes can be purchased separately. You can purchase a book online at: MarcusBuckingham.com or SimplyStrengths.com or contact our customer service here with your request.

Q: How do I access my results once I have already completed the SET Assessment or if I want to return to view my results?
A: If you have already completed the SET Assessment, simply return to StrengthsResearch.com and select "registered user," and log in using your e-mail and password. You will be taken to the page that displays your SET rep
Q: What can I do if I’ve forgotten / lost my ID code and / or password?
A: If you have already accessed the SET Assessment and created a username (e-mail) and password, you no longer need your ID code for future access. Just return to SimplyStrengths.com and log in with your e-mail address and password. If you have not yet created a username and password, please click here.
If you have forgotten your password, please click here.
Please note that if you have not purchased book you will not be able to register with code, username and password.
Q: My employer asked me to participate in the SET Assessment and I have his/her ID code. What do I do next?
A:
  1. Purchase the book – click here to purchase a book.
  2. Retrieve your ID code from inside the book jacket
  3. Go to the following link: SimplyStrengths.com
  4. Type in YOUR Individual ID code in the first input box
  5. Type in the Employer's ID code in the second input box (Referral ID)
Q: What are the steps for administering the SET codes for my TEAM?
A: You will find detailed directions on how to administer SET in the back of “Go Put Your Strengths To Work" There is a color insert, the first page of which is dedicated to explaining SET.
In short, to administer SET for your team:
  • On completion of your Individual SET, you will have the option of inviting your team to complete a Team SET Survey.
  • To set up your Team, email invitations to your Team Members. This invitation will automatically contain your personal ID code, which they will use later to link their results to yours.
  • Provide a copy of the book "Go Put Your Strengths to Work", to each team member.
  • After each individual has retrieved their own ID code from the reverse side of the back jacket of the book, have them go to SimplyStrengths.com to take the SET survey. Your team members will have the option to reference your ID code when they take SET (thus they will be entering 2 codes - their own personal code, and then your code). This will link their results to yours.
  • You will receive an email alert to view your team's participation of the SET survey. When you feel enough team members have completed the SET survey, you may run the Team SET report.

Books
Q: What books has Marcus Buckingham written?
A: The following are available books by Marcus Buckingham:
Title
Go, Put Your Strengths to Work
The One Thing You Need to Know
Now, Discover Your Strengths
First, Break All The Rules
Q: Do you have Marcus Buckingham’s books available on Audio tape?
A: Audio books by Marcus Buckingham are available at:
Q: Do you have Marcus Buckingham’s books / DVDs in other languages?
A: Yes we do. For more information on translations please contact Simon and Schuster at: SimonAndSchuster.com

GO, PUT YOUR STRENGTHS TO WORK
(Simon & Schuster, March 2007)

Provides a practical 6 step process that guides individuals through the process of identifying and leveraging Strengths at work. This book includes the SET (Strengths Engagement Track) on-line assessment survey to help people determine the extent to which they are playing to their strengths right now, and provide them a starting point on their strengths journey. 
To find out more about this book or to purchase
please go to: Books

THE ONE THING YOU NEED TO KNOW
(Simon & Schuster, March 2005)

Draws on a wealth of examples to reveal the single controlling insight that lies at the heart of Great Management, Great Leadership and career success.
To find out more about this book or to purchase
please go to: Books

NOW, DISCOVER YOUR STRENGTHS
(Free Press, January 2001)

This book helps readers identify their top talents and help them turn them into Strengths. At the heart of this book lies the Strengthsfinder assessment which measures your top 5 signature themes and gives you invaluable insight into your reoccurring behavioral patterns.
To find out more about this book or to purchase
please go to: Books

FIRST, BREAK ALL THE RULES
(Simon & Schuster, May 1999)

Based on in-depth interview by the Gallup Organization of over 80,000 managers in 400 companies, this book debunks some of the dearly held beliefs about management and describes what the Worlds greatest managers do differently.
To find out more about this book or to purchase
please go to: Books

Q: Do you give discounts for bulk purchases?
A: We do not give bulk discounts for books however if you buy 10 or more books from us, we will provide autographed books. Please email customer service to place this order with us. Barnes & Noble and Borders do offer discounts so please feel free to contact them for bulk purchase inquiries

Strengths Finder Assessment
All rights to the StrengthsFinder Assessment from the book "Now Discover Your Strengths" by Marcus Buckingham and Don Clifton belong to the Gallup Organization. The Marcus Buckingham Company does not have any rights or access to the StrengthsFinder assessment.

For all other inquires please email at help@StrengthsFinder.com.

Trombone Player Wanted DVD
Q: What is Trombone Player Wanted?

A: Trombone Player Wanted is a short film series that consists of 6 films, each between 10-15 minutes long designed to teach people how to leverage their strengths at work.  For more information on what is covered in these films click here.

Q: How can I preview the Trombone Player Wanted short film series?
A: Please click here to view a short trailer of the Trombone Player Wanted film series.
Q: How can I purchase a Trombone Player Wanted DVD?
A: You can purchase Trombone Player Wanted by going on-line here or contact us at: customer service so we can send you an order form to fill out and fax back to us.
Q: Do you give discounts for bulk purchases of the Trombone Player Wanted DVD?
A: We don't offer any discounts at this time.
Q: I bought the 2-disk Trombone Player Wanted DVD and one of the disks doesn’t work. What should I do?
A: Please send us the faulty DVD, explaining the problem, and we will send you a new one at no extra charge.

Please return to:
The Marcus Buckingham Company
5927 Balfour Ct. Suite 206
Carlsbad, CA. 92008

Please be sure to include your name and contact information!

Q: Can I use Trombone Player Wanted (TPW) at a training?
A: You are allowed to show Trombone Player Wanted to your colleagues and employees for the purposes of team discussion (internal company use). You may not use Trombone Player Wanted in any revenue generating capacity or outside of your company.

Questions on Marcus Buckingham
Q: Where can I find Marcus Buckingham’s biography?
A: You can read on Marcus Buckingham’s biography by clicking on this link: CLICK HERE

Q: How can I get Marcus Buckingham to speak at my company?
A: For any of Marcus Buckingham’s speaking engagements, keynotes, events and so on, please contact his assistant Stephanie Daniels or call: 310-275-7111



Pricing
Q: Do you donate products to non-profit organizations?
A: Unfortunately we do not donate products to any organization, even non-profit. We do however give discounts for bulk purchases (for quantities of 10 or more). Check out our shopping cart for prices.



Shipping
Q: What is my lowest price option for shipping internationally?
A: We utilize UPS for all our shipping, because it is most reliable and cost effective and ensures customer service satisfaction.

Q: Can I get the tracking number to my order?
A: Yes! Please provide us with your order number (if you have it), the date of purchase and the name of the buyer and we’d be happy to send you a tracking number for your order.

Q: Can you send me the price choices from standard airmail to next-day delivery?
A: Depending on delivery location and time frame, prices will vary. Please visit www.UPS.com (go to "calculate shipping costs")for more information on shipping.

Q: Why can’t I have my products delivered to a P.O. Box address?
A: Unfortunately, shipping companies such as UPS do not deliver to P.O. Box addresses—only to physical addresses. Please provide us with a physical address and we will gladly place and ship your order.

Q: What is your return policy?
A: Should you need to return a product for refund, exchange, or credit, please contact our Customer Service Department. TMBC will not accept returned goods without prior authorization. The customer is responsible for freight on ALL return orders. Products authorized to be returned, on a non-exchange basis, are subject to a 20% restocking fee. Returns will only be accepted within 30 days of the original date of shipment.

Q: What should I do if a product arrives damaged?
A: Always check the contents of your shipment in the presence of the person delivering the merchandise. Should any damage occur, immediately notify UPS so that the necessary steps can be taken to ensure prompt replacement of any damaged goods. Notify TMBC Customer Service Department for instructions on returning damaged goods. TMBC is not responsible for any claims arising from damage notification given after (3) days of receipt of delivery.